Versa blank screen

[Dollydollv]

I’ve had my versa for less than 6 months, didn’t do nothing out of the norm when I notice my screen was blanked. I thought it was dead so I charged it but when I woke up the screen was still blank. I can see it’s charged and see my steps on my Fitbit app. Help please.

Moderator edit: updated subject for clarity

[NellyG]

Hi @Dollydollv  Thre restarting it several times. If that doesnt fix it try a factory reset. If you are still having problems, please come back here for further assistance.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[JuanJoFitbit]

@Dollydollv Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Versa's screen is unresponsive even though you've charged it again.

I would like to follow up and would like to know if the issue persists or if it got resolved after trying the restart and the factory reset steps that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution so other users can find it easier.

Looking forward to your response!  

[Dollydollv]

I tried everything you’ll suggested, nothing worked

[JuanJoFitbit]

@Dollydollv Thank you for getting back and trying the steps that shared @NellyG.

Since the issue persists, please follow the troubleshooting steps that are listed in this help article. After this, check out if your Versa comes back to life.

Let me know how it goes! 😀