Is there an official response about the ongoing Versa sync issues?

[GenieFish]

Just wondering if there's any kind of official response to all the issues myself (and many, many others) are experiencing with syncing Versa. 

I've just spoken to Support/Live Chat and it took over an hour to be able to change a watch face - despite this, I was informed the problem is "resolved" and to contact them if I had "any further issues". I should note, during this chat, I informed them I was once again unable to change watchfaces but for some reason this is still considered OK apparently. 

Honestly, at this point, I'm considering putting it back in the box and returning it. I explained to Support I had been trying for 3 days and had nothing but constant issues and they still consider it "Resolved" because I was, one time, after an hour, able to change watchfaces. 

Frankly, I didn't pay over $300 for a product that barely works. 

If I knew that the issues were seriously being looked at, I would consider holding out, because I love the idea of the watch and what it can potentially do (when working). But this is just getting incredibly frustrating.

And yes, I have tried every single suggested fix. Restarting watch, phone, reinstalling, uninstalling, deleting devices, deleting Bluetooth, resetting Bluetooth/wi-fi, everything. SO bought the exact same watch (except colour) and has the exact same, supported phone and has experienced no issues. 

Just some of the errors I constantly get:

• " 'Error connecting with Versa. Please make sure your Fitbit is nearby and powered on and then please try again'. "
• ""App Configuration Failed - Visit the Gallery to retry" "
• "Failed to find Wi-Fi Points" etc

[Mynus64]

Returned my second versa yesterday. Spent last night and this morning with an Ionic and same issues and STILL got basic sleep details on both versas and the ionic. I RETURNED the Ionic and got a Samsung Gear Sport. Throughly enjoying it so far. Hey.. it's got Spotify on it, that's already a win. If it can give me deep sleep details then its lightyears ahead of the Versa and Ionic. 

[GenieFish]

I feel that. It really sucks. 

I guess if there was at least some kind of actual announcement/confirmation, it would make me feel a bit better about thinking that it's definitely being looked at and will be fixed? 

It's really a shame because the Versa is really nice looking and I really want to love it with the promise of all its features etc. But the constant problems make me wonder if it's really worth sticking it out. 

[FancyTatts]

Only had mine 2 days and it's not syncing this morning 😡

[aliciatee]

I've had nothing but issues with mine too. I'm thinking about getting an Apple Watch. 

[GenieFish]

I went: Flex > Charge > Charge HR > Versa. Never had anything like these issues with previous Fitbits, so surprised & disappointed with the syncing.

On the plus side, I did seem to get notifications working, so that's something I guess... 

[SunsetRunner]

Agree totally!! My Charge HR stopped syncing on the 10th April, numerous emails to support with no fix. Purchased a Versa, got it yesterday, totally rubbish!! Won't link to wifi, some kind of install ran for over and hour and then crashed, tried it on my android phone and then an iphone, would not link to either. I'm not wasting any more time with fitbit, it's going back and I've ordered a Garmin!!

[GenieFish]

Good luck with it GinaG43, I hope it works out. 

[Ironlung00]

Just bought a versa today and have wasted hours trying to solve sync issues and app install failures .  It's going back to Best Buy tomorrow.  This is ridiculous.