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Issues pairing my Versa

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‎09-08-2018 11:15 - last edited on ‎09-10-2018 07:13 by Moderator Alum

‎09-08-2018 11:15 - last edited on ‎09-10-2018 07:13 by Moderator Alum

Have charged to 100%. Uploaded Fitbit app to mobile. Supposedly synced 2 devices. Don't know how to open Versa screen, keeps saying "pls download Fitbit".

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-08-2018 12:01

‎09-08-2018 12:01

Guessing there is another versa nearby already paired - check the blue-tooth settings on your mobile and forget all devices. When it discovers trackers check how many versas are available. You may have to take one out of range, or temporarily switch off the other versa, to know which one is your Rose-gold one 😉 Once connected it will see it as the primary tracker and no longer be an issue.

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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‎09-10-2018 07:14

‎09-10-2018 07:14

Welcome to the Forums @Wendy-Joburg and @wmchapman thanks for stopping by.

 

I appreciate all the efforts in trying to fix this and would like to know if you keep having problems pairing your Versa? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-10-2018 08:08

In response to AlejandraFitbit

‎09-10-2018 08:08

Seems like it is set-up now.
Had to "reload" & it took ages (an hour) but is now working.
Not sure why - I hve extrenely fast WiFi etc- but it now works so 'file
closed'.
Thankd for yr contact & concern.
Hve not mastered all the apps yet but will shout if it takes me too long to
do so.
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