Issues pairing my Versa

[NanjaNL]

Hi, My Fitbit app can't connect to my Versa. The setting up process keeps getting stuck at 'Found it' and then cannot connect. I've tried seriously everything already and don't know what to do now.

Thanks  

Nanja

Netherlands

Moderator edit: subject for clarity

[NellyG]

What phone are you using?

Try the suggestions in THIS Help Article on set up problems

[AlejandraFitbit]

Welcome to the Community @NanjaNL and @NellyG thanks for stopping by.

I would like to know if you keep having issues pairing your watch? Have the instructions provided by our friend worked?

Hope to hear from you soon. 

[NanjaNL]

Hi,

@NellyG sorry for the late reply. I have a Huawei P20 lite. I found out that it is not compatible. So now i'm using my old phone: Nexus 6p. And everything works fine 🙂 too bad that it is not compatible with my Huawei.

@AlejandraFitbit everything works out fine for me now 🙂 only waiting for Fitbit to be compatible with Huawei P20 lite.

Thanks for your help!

Nanja

[NellyG]

Glad you have found a way around it, even if it is not ideal.

[AlejandraFitbit]

Thanks for the update @NanjaNL and @NellyG for stopping by.

I am glad to hear that you found a solution and that your watch is working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up!