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Issues paring Erato Rio 3 Wireless Headphone

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‎05-12-2018 06:14 - last edited on ‎05-14-2018 09:06 by Moderator Alum

‎05-12-2018 06:14 - last edited on ‎05-14-2018 09:06 by Moderator Alum

Is Erato Rio 3 Wireless Headphone compatible for pairing as a Bluetooth Headphone for Fitbit Versa ? because when i press for searching device for headphone . it was found . but when it start pairing ... it just hang there for an hour .. still pairing .. Please help .. Thanks you . 

 

Moderator Edit: Clarified Subject.

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‎05-14-2018 09:10 - edited ‎05-15-2018 11:23

‎05-14-2018 09:10 - edited ‎05-15-2018 11:23

Hello @honorius, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. Please note that the Versa should not have difficulties pairing with any kind of Bluetooth headset but if yours is stuck during the pairing process I would like to suggest you the following:

 

  1. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen.
  2. Make sure your headset is fully charged
  3. Make sure there are no other Bluetooth device around that might interfere
  4. If you have your phone around and if you have paired the headset with it, please turn your phone off. 

After checking these points, try to connect your headset again:

 

  1. Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
  2. On your watch, open the Settings app and then scroll down and tap Bluetooth.
  3. Tap + Audio Device. Your watch searches for nearby devices.
  4. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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