Versa isn't syncing

[Ckelley11]

Hi! I purchased a Versa and have had it now for a week and have yet to be able to really use it. I have tried to set it up at least 7 times. The Versa itself tells me it is updated, but the Fitbit app says it needs to update. Every time I try to get the Versa to update as the app says, it won’t connect to the versa. I don’t get notifications but the worst part is that the data from the versa won’t sync to the app. This is absolutely aggravating. Please help.

Moderator edit: subject for clarity

[SunsetRunner]

Same thing is happening to me. I’ve tried to do hard resets, disconnect the blue tooth, etc. 

The last time in synced was last night when I did the software update. Super annoying. 

[AlejandraFitbit]

Hey @SunsetRunner and @Ckelley11 a warm welcome to the Community.

Thanks for troubleshooting this by yourselves. If your trackers aren't syncing, I recommend taking a look at the Having trouble syncing? post and follow the instructions provided there. If the issue is directly with update them in the Why can't I update my Fitbit device? article you will see some steps to follow.

Let me know the outcome.