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Issues since app update

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‎08-28-2019 17:57

‎08-28-2019 17:57

I've had several issues since the app updated last week. First of all, it stopped syncing until I opened the app, which took me a full five days  to notice. Second, and more annoyingly, it WILL NOT sync my workouts. I've worked out 3 times now this week and logged them each using my Versa, but it hasn't saved any of them. Both my app and watch show 0 exercise days. The watch in general has also been lagging regularly when I try to scroll through the display and today restarted itself instead of moving down to show me info. What is going on???

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‎08-29-2019 01:59

‎08-29-2019 01:59

Hi @ashergrl  What phone are you using? Is it on the Supported Devices List?

Try the suggestions in THIS Help Article on syncing.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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