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Issues with Fitbit Pay

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‎06-16-2018 14:42 - last edited on ‎06-17-2018 09:01 by Moderator Alum

‎06-16-2018 14:42 - last edited on ‎06-17-2018 09:01 by Moderator Alum

Hi,

 

Fitbit Pay seems to have failed about half the time over my first week of owning a Versa. The Fitbit app (on the smartphone) does not seem to show payment failure or reasons why. The watch doesn't show anything or sometimes even a green tick despite payment failure.

 

Is that common, or due to the card/bank used?

 

T

 

 

Moderator edit: subject for clarity

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‎06-17-2018 09:03

‎06-17-2018 09:03

It's great to see you around @Tomtomato.

 

I would like to know if you have checked our Fitbit Pay Bank List? If you haven't, I recommend taking a look at it. Since when a payment is declined, we recommend to contact your bank for more information.

 

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-17-2018 21:52

In response to AlejandraFitbit

‎06-17-2018 21:52

Well, yes, I have checked the Fitbit Pay bank list, as I have a card set-up on Fitbit Pay (so I am using a compatible bank).

 

However, I have had payments failing a few times, and the bank is not aware of issues on their side (I have contacted them). The most frustrating thing is that the watch nor the Fitbit smartphone app shows any logs or reasons for failed payments, so reasons for failures are unclear...

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