JBL Reflect Flow headphones not connecting

[RodC19]

Hi. Wondering if someone can help me out. I've just recently bought a pair of JBL Reflect Flow true wireless earphones and am having trouble connecting them to my Versa.

I've tried resetting my device multiple times and following the Fitbit instructions to pair new bluetooth devices but it does not show up in the list of devices it can connect to. The screen just shows the 'searching' icon and ends up not finding anything.

There was one particular instance when I first tried to connect the bluetooth headphones to the Versa, it did show up in the list but failed to connect and never showed up again. 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @RodC19.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your JBL Reflect Flow true wireless earphones to your Versa. Thank you for efforts to resolve this and letting me know that you've already tried to restart your watch and followed the instructions to pair new Bluetooth device. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

Let me know if you have any questions.

[RodC19]

Thanks for reaching out and letting me know. I'll look out for any updates to this. 

Cheers

[LiliyaFitbit]

Thank you for your reply, @RodC19. I am sorry for the delayed response.  

I appreciate your patience and cooperation. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

I'll be around if you need further assistance. 

[Taylorlee97]

Hi,

Did you have any luck connecting your JBL earphones to your Versa? As my JBL Reflect Flow earphones arrived today & I can’t connect them to my Versa either. 

Thanks,

Taylor

[RodC19]

Hi,

I still haven't been able to connect my earphones to my Versa yet.
Unfortunately I still can only connect them with my phone and have to carry
that with me.

Moderator edit: personal info removed

[SunsetRunner]

I just purchased the JBL Under Armoir Project Rock True Wireless earphones. So far, no luck pairing them with my Ionic. It searches and finds them, but I get the wheel of death or a big red cross saying unsuccessful. Frustrating!! Connected to my Samsung Note 9 first time though.