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Latest update SCREWED UP my Versa! Help!

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‎01-29-2020 09:56 - edited ‎01-29-2020 10:37

‎01-29-2020 09:56 - edited ‎01-29-2020 10:37

After running the latest update on my Versa (that's been perfectly fine for a year!), after charging the device to 100% and turning it OFF at night, in the morning I have to 10-second press the back & bottom buttons to turn the device on, AND the battery is down to 30-45%, AND it's not keeping time/date until synced now. I just chatted with a Fitbit customer service rep who is having me test the battery length from the time it's 100% charged to when it completely dies. This is not just a sudden "battery" issue, the thing won't turn on or stay charged now over night ALL BECAUSE of the update 2 days ago! C'mon, this is ridiculous. I'm past warranty, so I'll be expected to buy a new one if "they" determine it's the battery malfunctioning. What can I do? Thanks.

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3 REPLIES 3

‎01-29-2020 10:39

‎01-29-2020 10:39

After now chatting and speaking on the phone to Fitbit customer service, they are telling me that it's only a battery defect, NOTHING to do with the update I ran AN HOUR before the Versa stopped turning on & holding battery life while turned off overnight!!!!!! And that I'll get 25% off a new Fitbit purchase?!?!?! Oh c'mon, Fitbit. This is not an "all of a sudden" issue with a perfectly working device. This timed perfectly with the shotty update that was provided in the app and now I am expected to give you more of my money because you broke my perfectly find device??? 

 

Is there a new update coming to fix what the latest update screwed up?

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‎03-03-2021 08:26

In response to Stace31

‎03-03-2021 08:26

Both my wife and I have had issues this morning (3/3/2021).  She has an aspire and I have a Fitbit 2. She restarted her phone and is ok. I cannot get back in. Repeated password changes in Google have had no effect.  Repeated messages of “oops” 

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‎03-03-2021 13:17

In response to Stace31

‎03-03-2021 13:17

I'm have an issue with the Versa vibration not working along with the touch screen not responding. I tried everything. Seems to have started doing this since last update.Was working before update. Pissing me off! 

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