help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Left button not working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-09-2020 14:34

‎04-09-2020 14:34

I am unable to use the left button on my Versa 2. It does not work at all. Just stopped on Tuesday. 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-09-2020 23:13

‎04-09-2020 23:13

Hi @Madgical72  Is something caught in the button mechanism like a tiny piece if grit? If it is try to get it out with a tooth pick or a small brush. If the button is moving OK but just not working then try restarting your Versa 2 several times and also try a Factory Reset if that doesnt help. If all fails then contact Customer Support 

Restart your tracker  

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎04-10-2020 06:13

In response to NellyG

‎04-10-2020 06:13

Good morning!  Nothing stuck and factory reset didn't help. 😭😭😭😭. I was hoping it was just a little glitch. Contacting support now. Thanks for help. 🙂

Best Answer
0 Votes

‎04-15-2020 21:11

In response to Madgical72

‎04-15-2020 21:11

I have blaze with the same issue. I was thinking to upgrade and searched for the same issue and I see many similar cases in Versa and now you have a similar issue in Versa 2. Given the high price of the watch, I would not spend any more money in this brand. Done with Fitbit!

Best Answer
0 Votes