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Locked out of my Versa

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‎07-30-2020 02:12 - last edited on ‎07-31-2020 16:54 by Fitbit Moderator

‎07-30-2020 02:12 - last edited on ‎07-31-2020 16:54 by Fitbit Moderator

Hello. My pin code on my versa has been mistaken several times so I have to open the watch with a code from my phone, but I made a mistake so I uninstall the watch from the phone and now I get up that I have to unlock the watch with the phone but I can not connect the watch to the phone because I need the verification code. When I try, "Unlock with your phone" appears on the screen.

 

Moderator Edit: Clarified subject

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‎07-31-2020 16:53

‎07-31-2020 16:53

Hi @Alne26, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To unlock your Versa using your phone, please check the information that's specified on: How do I use the device lock on my Fitbit device? and let me know if the issue persists.

 

I'll be here if further assistance is needed.

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