Losing calories when syncing

[sjones1360]

For the last few weeks I have had this happen 4 or 5 times. Situation is that I look at my Versa and see that I have burned X number of calories. However, when I sync to the app, it takes away about 300 calories. I look at the app and see less and look back at the versa and the total is also down.

Just now this happened.

1.versa showed 1,987 calories.

2. Synced with app

3. App shows 1,650 calories

4. Look back at Versa and it is also T 1,650.

the other times it has happened, magically about 12-24 hours later after another sync the calories seem to come back. I can tell because I be before bed and know I am still missing the ~300 calories.

resync in the morning and my previous nights total suddenly gained more calories by about 300.

[AlvaroFitbit]

@sjones1360 Welcome! It's nice to have you on board! Sorry to hear that your calories are decreasing. Are you logging any activities on your account? Do you have any third party apps linked to your account? At what time do you usually go to sleep, could it be that the additional calories you see the next day are from the time you are sleeping due to your BMR? Have you tried taking screenshots before and after syncing to document this decrease in calories?

I look forward to your reply!