Losing steps and battery draining quickly

[Sonjadb]

I ran 3.5 miles this am.  It was initially recording my steps.  However, it just now dropped down and I have only 6 steps for the day.  My battery life is also drastically less, about 25% of what it had been.  These issues have just begun with the last update.  Please!  Is this being addressed???

[AntecoCross]

I am having the same problem, my steps continue to drop down, I have reset my Versa Fitbit, remove the app, and shut down the Fitbit.

[nanis]

same here! this problem started yesterday 6/8/20

[JLay723]

I'm having the same problem!

[nanis]

many of us are having this problem. i hope they fix it because it seems like a fitbit issue. maybe software? i restarted and shut down and problem continues.

[Hwilbur99]

I am having the same problem! My Fitbit lasts barely an hour anymore. It also was having problem reading my heartbeat but I did all the tips they said to try and fix the problem and every time I tried one of their fix it tips my battery seemed to get shorter and shorter. I put my watch on this morning after charging it all night and not even an hour later it’s dead. 

[Jlly]

My husband and I both have Ionics and we have lost about 1500 steps between 12 and 1 the past 2 days. I didn’t think about it until I saw this post, but my battery life has been horrible too!

[Hippiemama5]

I am having the exact same issue.  It started yesterday afternoon..I had 12 000 steps and it dropped down to 5000. Today I had 5000 and it dropped me down to 306

[jbanes]

Same! The last few days I will charge and within 2 hours it’s dead. 

[miraclee23]

My ionic is having the same steps loss problem! Over 10k steps dropped to less than 500 after i sync, for the past 2 days. Sad...

[Sapphires]

I am having the same issue with my Blaze. Any update? 

[Jlly]

Here is what they said:

Thanks for reaching out, we're here to help. We’re currently working to resolve the issue with steps and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track. As for the battery, can you let us know your Fitbit account email address and country of residence via private message so we could take a closer look? In the meantime, please try these tips to extend the battery: https://help.fitbit.com/articles/en_US/Help_article/2004. Hope to hear from you soon.

[beach_chick]

Did you ever find out what to do? I’m writing this 10 mos after your post and my Versa started doing the same thing. At 100% charge and within 2 hours I’m at 50%. 10 hours later it’s dead. It used to take a few days to need a recharge. 

[Sapphires]

I had to sent my Blaze to Fitbit. The battery was dead and they replaced it. Call Customer Service and they should be able to help you with a replacement.

[miraclee23]

Hi
I simply requested for a replacement, and it has been fine from then on.

Sent from Yahoo Mail on Android

[miraclee23]

I requested for a replacement when i had the problem last yr. Been working fine since.