Losing time

[SharonDavies]

Please can anyone help me my Versa 2 is losing time and trouble syncing does anyone know why ?

[Julia_G]

Hi, @SharonDavies these issues are directly related.  If your Fitbit does not sync, then it will not maintain an accurate time.

Often you can solve a sync issue simply by switching your Versa off and then on again and immediately after restarting choose “sync now” in the app.  Other suggestions are logging out of the app and logging in again (be sure you know the email address and password you used to set up your account) and also toggling Bluetooth off on the phone and then turning it on again.

I do not ever recommend removing your device from your account as that can create even more problems.  However you can get the same effect (without risk of downsides) by setting it up as a replacement device.  

To do this go to your app and click on the account icon (that’s the small person picture top left).  On the account screen scroll down to + set up a device and choose Versa 2 from the drop down list.  You will get a message saying, “You already have a Versa 2 on this account, do you want to replace it?”. Confirm yes and then follow the instructions.  

You will not lose any data doing this, and with luck you will be able to set up and force a sync.

There’s more information on solving sync problems here