07-10-2018
13:34
- last edited on
07-12-2018
06:15
by
AlejandraFitbit
07-10-2018
13:34
- last edited on
07-12-2018
06:15
by
AlejandraFitbit
Heart rate monitor wasn't working this morning. I reset my Fitbit. Lost my steps in all my challenges that I accumulated on Monday. My Fitbit does show the Monday steps. Anyway to re sync the challenge to get the steps back?
Moderator edit: subject for clarity
Best Answer
07-12-2018
06:17
- last edited on
10-24-2025
09:53
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-12-2018
06:17
- last edited on
10-24-2025
09:53
by
MarreFitbit
A warm welcome to the Community @winnmach.
It is weird to hear that you lost your steps since if your watch is properly syncing, your information should be saved in the Fitbit app. Have you check if your Versa is syncing as it should? I recommend taking a look at the help article How do Fitbit devices sync their data? and if the issue is directly with syncing follow the steps in the article Why won't my Fitbit device sync?.
Let me know the outcome. ![]()
Best Answer07-12-2018 07:23
07-12-2018 07:23
My Fitbit syncs properly to my phone, the app, even my health insurers website. For some reason, after I had to do a reset on Tuesday, My fitbit took my Monday steps from the work week challenge.
Not really a big deal, but was hoping for an answer to fix.
Best Answer