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Lost my challenge steps

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‎07-10-2018 13:34 - last edited on ‎07-12-2018 06:15 by Moderator Alum

‎07-10-2018 13:34 - last edited on ‎07-12-2018 06:15 by Moderator Alum

Heart rate monitor wasn't working this morning. I reset my Fitbit. Lost my steps in all my challenges that I accumulated on Monday. My Fitbit does show the Monday steps. Anyway to re sync the challenge to get the steps back?

 

 

Moderator edit: subject for clarity

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‎07-12-2018 06:17

‎07-12-2018 06:17

A warm welcome to the Community @winnmach.

 

It is weird to hear that you lost your steps since if your watch is properly syncing, your information should be saved in the Fitbit app. Have you check if your Versa is syncing as it should? I recommend taking a look at the help article How do Fitbit devices sync their data? and if the issue is directly with syncing follow the steps in the article Why won't my Fitbit device sync?.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎07-12-2018 07:23

In response to AlejandraFitbit

‎07-12-2018 07:23

My Fitbit syncs properly to my phone, the app, even my health insurers website.  For some reason, after I had to do a reset on Tuesday, My fitbit took my Monday steps from the work week challenge. 

Not really a big deal, but was hoping for an answer to fix.

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