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Lost steps after syncing

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‎09-09-2018 12:12

‎09-09-2018 12:12

I walked for 15 kms today and did 25000+ steps and it did sync for a while. It took me ahead in the challenge too and then when I synced again, I lost my 9000+ steps and I went down in challenge too. Nothing is working and I am not getting my steps back. Hoghly disappointed with versa now. Even in Pohono trail it shows my count low and the actual one. 

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2 REPLIES 2

‎09-09-2018 19:05

‎09-09-2018 19:05

Did you manually add or edit any activity in the app? Thatwill override the data the tracker pick up during that time frame. Try restartingbthe Versa several times and see hownit goesnin the future (it probably wont bring back what you have lost though)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-09-2018 22:58

In response to NellyG

‎09-09-2018 22:58

I did not edit any activity. Those were simply my steps from walk. I didn’t start any activity. And only steps are missing. Kms, calories, floors, active.. all remains. Thanks though, I will try restarting. 

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