Did you have your GPS turned on? I haven't used it yet myself but here is what it says in the manual:
GPS Requirements
Connected GPS is available for all supported phones with GPS sensors. For more
information about setting up connected GPS, see help.fitbit.com.
1. To use connected GPS, turn on Bluetooth and GPS on your phone.
2. Make sure the Fitbit app has permission to use GPS or location services.
3. Check that connected GPS is turned on for the exercise.
a. Open the Exercise app and swipe to find the exercise you want to track.
b. Tap the gear icon ( ) and make sure GPS is set to On. You may have to
scroll down to find this option.
4. Keep your phone with you while you exercise.
Track an exercise
To track an exercise:
1. On your watch, open the Exercise app.
2. Swipe to find an exercise.
3. Tap the exercise to select it.
4. Tap the play icon to begin the exercise, or tap the flag icon to choose a time,
distance, or calorie goal depending on the activity. Versa shows 3 real-time
stats of your choice. Swipe the middle stat to scroll through your real-time
stats. You can adjust the stats you see in the settings for each exercise.
Note: If the exercise uses GPS, you'll see an icon in the top left as your watch
connects to your phone's GPS sensors. When the screen says "connected" and
Versa vibrates, GPS is connectedPS turned on?
