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Account hacked - no update from Fitbit

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‎06-13-2019 12:02

‎06-13-2019 12:02

Hi. I advised Fitbit that my account has been hacked 10 days ago and I am concerned that there has been no response or resolution yet. 

 

Should it take this long? 

 

Thanks 

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‎06-13-2019 13:52

‎06-13-2019 13:52

Hi @L4UR48 Sorry to hear about your account being compromised. Ive flagged your post for a moderator to provide some additional assistance.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎06-13-2019 13:55

In response to Tony.r

‎06-13-2019 13:55

Thank you 

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‎06-13-2019 19:58

‎06-13-2019 19:58

Hello @L4UR48, thank you for sharing all this information about what you've experienced with your account and the Customer Support team. 

 

The regular response time is 48 hours for regular Customer Support inquiries, but it is not the same period of time when something is escalated to a special department. Unfortunately it's not possible for us to provide any specific period of time for you to get a reply. 

 

However, I was indeed able to confirm that your information has been escalated correctly for proper handling, and you should be receiving a response soon. Thank you again for taking the time to provide your feedback about Customer Support when handling these specific type of cases.   

 

Thank you @Tony.r!   

 

Let me know if you have further questions.

Davide | Italian and English Community Moderator, Fitbit


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