Maximum heart rate 0

[Anmahe]

Max heart rate flashes at 152 but reverts back to 0 so during exercise l am 100% out of zone

[MarciM]

Hi @Anmahe 

I'm sorry you are having an issue. Have you had this issue before or has your heart rate been tracked accurately until now? Is it safe to assume your tracker is secure to your wrist, so it has constant contact for heart rate tracking? 

[Anmahe]

Everything is fine with tracker it’s the app the max heart rate won’t set click on it goes to 152 which is correct but immediately reverts to zero, can’t change anything.

Sent from my iPhone

[MarciM]

I'm not sure I fully understand "max heart rate won’t set click on it goes to 152 which is correct but immediately reverts to zero". Can you please explain or include a picture? 

[Anmahe]

On the app on iPhone can’t change it

Sent from my iPhone

[MarciM · Accepted solution]

@Anmahe 

If you are trying to change your heart rate zone, you will need to do that from the Web. There appears to be a bug when making changes from the mobile app. 

[Anmahe]

All done thank you very much for your help.

Sent from my iPhone