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Miles were almost reset

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‎07-07-2019 11:27 - last edited on ‎07-10-2019 17:45 by Fitbit Moderator

‎07-07-2019 11:27 - last edited on ‎07-10-2019 17:45 by Fitbit Moderator

I am curious if anyone else has had this issue. I went on a run this morning,which is approximately 6 miles. My fitbit normally overcalculates and said 6.88 miles once I stopped. About 10 minutes later, I checked my distance and it now says 0.27 miles. I have over 12,500 steps. It has done this one other time. I did have my GPS on, but I didn't turn on the exercise mode. Anyone else have this problem or know how to fix it?

Thanks!

 

Moderator edit: updated subject for clarity

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‎07-10-2019 17:44

‎07-10-2019 17:44

Welcome to the Fitbit Community @Tingles. Sorry for the delayed response.

 

I regret to hear that your distance wasn't recorded properly. Thank you for the information provided. This is definitely not an expected behavior. I would recommend uninstalling and reinstalling the Fitbit app.

 

If this doesn't help, please check the online Dashboard to see if the information is the same.

 

Please let me know if you have any question.

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