help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing active minutes

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-29-2019 03:22 - last edited on ‎05-30-2019 17:02 by Fitbit Moderator

‎05-29-2019 03:22 - last edited on ‎05-30-2019 17:02 by Fitbit Moderator

My Fitbit is stuck on a certain amount of minutes which I know I’ve gone over, as it showed my total earlier which was way higher than it says now and also my miles are lower too 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-30-2019 17:01

‎05-30-2019 17:01

@Ikellehx Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Versa is not recording your active minutes nor your distance properly. If you haven't done it already, please perform a restart of your watch by following these steps. If your activity was registered without connected GPS, you can measure and adjust your stride length. If GPS was activated, I would recommend visiting this article about the different factors that can affect GPS readings.

 

If necessary, you can manually log your previous activity to get the missing active minutes.

 

If you have any question, please let me know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes