Multiple "active call" notification on Versa 2

[LorenM]

• I did the IOS update this morning and When I receive phone calls and texts my Versa 2 Fitbit pushes multiple notifications. For example, when I was on a call every 3-5 seconds the Fitbit buzzes and lights up with a notification. I was on a 10 min call and had almost 100 notifications to clear saying ‘active call’— it’s driving me nuts! I’ve restarted and disconnected Bluetooth a few times. Please help!

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @LorenM. Welcome to the forums and I'm sorry for the delayed response.

Thanks for letting me know about the extended notifications that you're receiving, as well for the steps tried prior posting. Let me share with you that our team is aware about this message being prompted after receiving a call notification and they're working hard to bring a solution to all our affected members as soon as possible. I understand where you're coming from about this issue and be sure that every comment posted in the forums is always taken into consideration to work and improve our services.

If you have any other question, don't hesitate to let me know.

[fijitiger]

Is there an update to this ? I have a Versa 2 and this is a very annoying problem to have. It looks like this issue has been around since October/November of 2019 and it is now February 2020. Would there be an ETA for this ? 

[LizzyFitbit]

Hi @fijitiger. Welcome on board and I'm sorry for the delay.

Thanks for joining this thread and letting me know that you're having the same issue with your Versa 2. I understand how you're feeling about this constant notification. Our team has been investigating about this matter to bring a solution as quickly as possible. Currently I don't have a time frame when this will be fixed, but I'll update this thread once there are more details.

I'll be around if you have another question.

[rzu]

I just got a Charge 5 and apparently this problem has been known for two years!!! It sounds like an iOS issue (https://www.reddit.com/r/withings/comments/itutvn/disable_active_call_notification_how/), but this seems ridiculous. I got around 15 of these during a 30 minute call. The best solution I came up with is to take off my Charge during the call.

[Texanmom]

This is super frustrating.

[Happy2Run]

I am having this same problem with my new Charge 5 and it's almost making me regret my purchase 😞  When I'm on a call, my fitbit vibrates repeteadly during the call telling me I'm on an active call 🙄. Please fix this so I don't have to switch to Apple watch!!!

[mrh3125]

I’ve got the Charge 4.  It does the same thing with me too still.  Even after reading about deleting and removing from Bluetooth, etc.  It still keeps saying “active call” every few seconds.  It is nerve racking to say the least.  😞😞😞

[Gleknar]

Anyone at Fitbit care to comment? It's really frustrating that the company seems unable to squash bugs like these. It definitely makes one think about alternatives to Fitbit!

[jsey21]

Same issue on my Charge 5 and still no update. Gotta love Fitbit's customer service.

[SSJ_Kevid]

Unfortunately, I'm having this issue too.  I know you can turn off notifications for calls in the app, but I actually like the initial notifications.  The issue is the reoccurring "active call" notifications I receive while I'm on a call

[mikey_pdx]

There's a feature suggestion thread for this - https://community.fitbit.com/t5/Feature-Suggestions/Remove-quot-Active-Call-quot-notification/idi-p/... 

62 votes so far, which is kind of wild given how annoying and pointless the notification is. At least it's not in "Not Currently Planned" status, so there's hope. LOL