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Music Not Pairing

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‎08-18-2019 07:24

‎08-18-2019 07:24

My phone is connected to my Versa Lite, but when I press the side button down and swipe to get the music notifications, it says to pair my phone. 

Any recommendations of what to do? I'm receiving texts fine on the watch so I know it's connected. I just want to be able to skip a song during my workout! 

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‎08-20-2019 12:27 - edited ‎08-20-2019 12:30

‎08-20-2019 12:27 - edited ‎08-20-2019 12:30

Hello @Vicki92 welcome to the Community Forums, it's a pleasure to help you with your concern. Sorry for the delay in responding. 

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, please restart your Versa Lite with the following steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Also, please check: How do I control music with my Fitbit device? for more information about this specific feature and: Why can't I control music with my Fitbit device? for some troubleshooting steps.

 

Keep me posted.

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‎08-20-2019 12:27 - edited ‎08-20-2019 12:30

‎08-20-2019 12:27 - edited ‎08-20-2019 12:30

Hello @Vicki92 welcome to the Community Forums, it's a pleasure to help you with your concern. Sorry for the delay in responding. 

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this and how many times since then? If you haven't already done so, please restart your Versa Lite with the following steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Also, please check: How do I control music with my Fitbit device? for more information about this specific feature and: Why can't I control music with my Fitbit device? for some troubleshooting steps.

 

Keep me posted.

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‎08-20-2019 12:38

In response to RicardoFitbit

‎08-20-2019 12:38

I have a Pixel 3a XL, and the Fitbit Versa Lite.

I think I got it! Just needed to be restarted and paired again.

Thank you for your help!

Best Answer

‎08-20-2019 12:41

In response to Vicki92

‎08-20-2019 12:41

Thanks for your prompt reply @Vicki92.

 

Your effort and patience troubleshooting this situation are appreciated, I'm happy to know that your concern was resolved after trying the restart process that was previously shared. Please do not hesitate to contact me back if you require further assistance or have any additional questions for me to answer, I'll be here.

 

By the way, I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

Have a nice day! Smiley Happy

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