My Fitbit Versa is not starting

[AnupamaAgarwal]

I have tried charging,  restarting,  rebooting, nothing is working!! Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@AnupamaAgarwal, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't start up. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like to know if your Versa vibrates when you put it on the charger.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your Fitbit Versa for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome! 😀

[AnupamaAgarwal]

Thank you for your response. My Fitbit is  not vibrating when put on the charger. Tried the other help options provided by you, nothing worked. However the Fitbit is heating up when put on the charger. 

Regards, 

Anupama

[JuanJoFitbit]

@AnupamaAgarwal, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.