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My Versa 2 doesn’t respond to touch or the button doesn’t work. It says setup wallet

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‎02-04-2022 00:14

‎02-04-2022 00:14

What do I do to get my versa 2 off of the set up wallet screen when it doesn’t respond to touch or the button on the side 

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6 REPLIES 6

‎02-04-2022 09:22

‎02-04-2022 09:22

Hi, @Mikeswatch! Have you tried restarting it? Hold the button down for about 10 seconds until you feel a vibration.

MakMak | Community Council

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Best Answer

‎02-05-2022 05:50

In response to MakMak

‎02-05-2022 05:50

The button doesn’t work it’s just stuck on that screen. Talked to technical support last night and they couldn’t help me either. Gave me $30.00 discount for a new phone

Sent


J. Michael Scott
Best Answer

‎02-05-2022 19:08

In response to Mikeswatch

‎02-05-2022 19:08

Tapping the button should also bring the display back to the clock. 

Best Answer

‎02-06-2022 04:25

In response to Rich_Laue

‎02-06-2022 04:25

That doesn’t work either. Like I said technical support walked me through that nothing changes

Sent


J. Michael Scott
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‎02-06-2022 14:31

In response to Rich_Laue

‎02-06-2022 14:31

The button doesn't respond either 

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‎02-07-2022 02:58

‎02-07-2022 02:58

This happens all the time to me. The only way I have been able to fix it is to let it go completely dead then charge it and it's fine.  Don't know why it happens but it's really irritating. 

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