My Versa 2 won't set up

[bigbob417]

Apologies if this has already been covered.  Have had my Versa 2 for over a year, got it as a healthcare perk. First time setting up was no problem, pairing was not a issue, ran fine for most of a year.  Few months ago, I realized I wasn't getting emails to it, and went through the setup process again, with no problem.  Last week, stopped getting alerts again, but, this time, setup won't complete.  I've restarted the device, restarted the app, updated the app, and still, half a dozen times now, I enter the 4 digits the device generates into the app, and after a couple minutes, the app tells me setup can't complete.  Still using the same phone, LG Fiesta 2, this whole time.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @bigbob417.

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

In this case, I would recommend following our troubleshooting steps to resolve set up issues.

Hope this helps.