My Versa display not working

[GGL60]

Ok so after 2 failed Alta Hr's in 23 months, I fell for the "have a discount voucher for a Versa pitch. After not even 5 month the left side of the display on the Versa just has a few vertical lines the rest is black, on any screen not just the clock, so it's definitely a display issue. Numerous hard restarts didn't help, neither did deleting the app on my phone and reinstalling, and then another hard restart so I called CS and explained I only had the right side of the display visible. He had me try another hard restart, still no joy, so he said OK we'll do a Factory restore, and that didn't work either... what it does mean is I have to try and set the **ahem** tracker up again, but can't as I can only see the last 2 digits of the code... great. I now have a 4th Fitbit in 2.5 years on the way, and a brick on my wrist until it arrives, anyone know a way to set up a Versa without the code?

[SunsetRunner]

Hi @GGL60 , I brought your problem under the attention of the Moderator Team. One of them will soon contact you via this topic, so keep a close eye on it. Regards kuzibri

[LizzyFitbit]

Hi @GGL60. Welcome on board. @SunsetRunner, great to see you here and thanks for the heads up!

@GGL60, thanks for sharing detailed information about your Versa and the steps that you've tried prior posting. I understand how you're feeling since your watch isn't working correctly and I'm sorry that you've had this experience. While currently there isn't another method to set up a Fitbit without the code, we appreciate your feedback which will help us to improve our products and overall environment.

What I'd suggest is to use the MobileTrack feature on your phone so you can be rewarded for your steps until you have your new watch. Please note that your phone needs to be a compatible device so this feature can track basic information based on your phone's sensors. Just remove the Versa from your account in the Fitbit app and set up MobileTrack as described here.

Keep me posted.

[GGL60]

Hi Lizzy.

Thanks for the tip... wonder why the support guy I spoke with and the support person on FB messenger, couldn't suggest that?

I explained clearly the issue (as with I did with the 2 previous failed Alta HR's) with the CS guy I spoke with as to the display issue, but he had me do the factory reset using the 3 buttons on my Versa, but thanks to no display (reason for calling CS) I could not set it up again as no code. Sadly he was so glued to a script I might have well have been talking to my Labrador, and his tone and lack if interest in listening to and the issue was epic. I explained about the rebate on my health insurance for recorded steps, and clearly his script did not cover the little gem of being able to use the mobile track feature, unless of course it's a feature introduced in the last 2 days... which I somehow doubt. So obviously it shows he was just going through the motions, and kept repeating "is there anything else I can help with today", even though he had made the problem worse, which presumably meant he had got to the end of his script.

Our experience with our Fitbit Alta's and there longevity has been what can only be described as poor, and really did hope the Versa would be better which is why we each bought them. Sadly after mine failing after 5 months, it appears not to be the case. These trackers are not cheap, even when bought in the sale, and to last on average less than 9 months, as by any measure 4 trackers failing in 33 months is dire.

[LizzyFitbit]

Hi @GGL60. It's great to see you here and I'm sorry for the delay.

You're welcome and thanks for your comments. I'm sorry that you've had that experience with our Support team and be sure that this won't go unnoticed as Fitbit always strives to improve not only our products, but also our services. Please give a try to the MobileTrack feature and once you receive your other watch, remove that function and set up your watch so you can continue tracking your steps in your account. If you need anything else, don't hesitate to let me know.

See you around.

[GGL60]

UPDATE:

Well, after giving up on 2 failed fitbit Alta HR's, and moving up to a Versa 5 moths ago, which died, and the warranty replacement arriving on friday, all good. What wasn't good, is that it was just the tracker in a plastic bag and a return label, ZERO packaging of kind, in a box big enough to take a copy of Lord of the Rings. So the thin plastic bag was all the protection the **ahem** thing had rattling around in the box!

So on to the set up, I did get it completed when it arrived no problem, other than the app showed the tracker was connected to the wifi, but the tracker said WiFi off (2.4 g network), but it synced ok no problems. However, the next day (sat), it would not sync just saying looking for tracker, and eventually no tracker connected. So I turned blue tooth on and off on my phone, same, and did the reset using the left and bottom right button, but it still couldn't find the tracker. I removed it and did the set up again, entered the code, paired it (after 3-4 attempts), entered the wifi network code app says connected (tracker says Wifi off), synced and all good.

This morning, same thing, app can't find the tracker again, and I have just been through the reset and set up now for the 4th time to finally get it to work and sync. This time I even rebooted my router after removing the tracker from my phone, and before I tried before one of the resets, but still wifi turned off. 

I looked at my wife's Versa and her wifi is turned on, so what are the chances of something internal being damaged in the new one after it being unprotected in a box travelling around Norther Europe?

This is just ridiculous! My original Versa worked completely fine, none of these set up issues (no changes to my home wifi at all) until it died after 5 months. Its replacement cant stay functional without a troublesome reset/set up for 24 hours. That's 3 dead and 1 flakey Fitbit in 30 months, so if I have the same hassle with the tracker tomorrow, I feel justified in asking for my money back as.... Apple watch here I come!