help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Versa doesn't sync accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-28-2019 17:30 - last edited on ‎06-29-2019 06:40 by Fitbit Moderator

‎06-28-2019 17:30 - last edited on ‎06-29-2019 06:40 by Fitbit Moderator

My Versa device shows I have 8 hours of getting my 250 steps, but it isn't accurate on my app. This has happened more thsn once now. Any ideas?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-29-2019 06:39

‎06-29-2019 06:39

@MarcieS welcome to our Fitbit Community! I'm happy to assist you with your Fitbit app since it doesn't show the same hours of getting your 250 steps as your Versa itself tracks.

 

Please make sure that your phone has the most recent Fitbit app version installed. It the app is up to date, restart your phone, open the Fitbit app, log in. Finally, restart your Versa as described in this help article, after this, monitor your Versa and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes