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My Versa is losing time

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‎07-24-2019 09:55 - last edited on ‎07-25-2019 22:14 by Fitbit Moderator

‎07-24-2019 09:55 - last edited on ‎07-25-2019 22:14 by Fitbit Moderator

Why is my Fitbit loosing time several times I have had to sync my watch because  time is off by 10 min or so

 

Moderator edit: updated subject for clarity

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‎07-25-2019 22:12

‎07-25-2019 22:12

Welcome to the Fitbit Community @Suzettajo. Sorry for the delayed response.

 

I regret to hear that your Fitbit Versa is losing time. Thank you for letting us know that it gets corrected when you sync it. This might be due to an issue with the Bluetooth. I would recommend following the next steps:

 

  1. Log out from the Fitbit app.
  2. Remove your Fitbit Versa from your phone's Bluetooth settings
  3. Reboot your phone and make sure that you have the latest version of the Fitbit app. 
  4. Reboot your Versa by following these instructions.
  5. Login to the Fitbit app

 

Please let me know if you need further assistance.

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