My Versa is over counting steps

[TrinaM]

My versa is literally counting steps while I’m SITTING on the couch folding laundry. I managed to get in a whopping 4,321 “steps” while folding two loads of laundry 😂😂 and I also get thousands while driving. Anyone else have this issue? I think we may have a problem here  😳

Moderator edit: added label

Moderator edit: updated subject for clarity

[IrishMom43]

My versa reads 3500 calories burned by 9:00 am when I’ve not even left the couch 

[TrinaM]

Kinda ridiculous 😞 hoping Fitbit will have some sort of update to fix all the issues. I was really excited for the versa but I really don’t feel like I upgraded. Very disappointed 😔 

[RosalieKruijmel]

Did you try to reset your fitbit?

[TrinaM]

Yes I did. 

[RosalieKruijmel]

Did you also try to reset it to fabric settings?

[IrishMom43]

What are fabric settings?

[TrinaM]

No. What are fabric settings? 🤷🏼‍:female_sign:

[RosalieKruijmel]

Sorry I meant a factory reset!

I am living in the Netherlands so sometimes my translation is not as good as it should be!

[TrinaM]

Oooh gotcha! Yes I did the factory reset and unfortunately it didn’t help ☹️

[geepondy]

Many of us have had issues with the Versa giving unwarranted "ghost" steps while sitting in the charger overnight.  Mine would give 9K one night, 10K another and be ok on a third.  These steps were unaccounted for when viewing the app step graph which rules out possible external vibration sources, they just magically appeared.  I returned mine because of this.  perhaps your problem is related.  When you get a bunch of steps for basically doing nothing, go check your step graph and see if they are showing up there.  There are many threads discussing this issue but thus far I have yet to hear support acknowledge the problem exists.

[TrinaM]

Thank you, I’ll check my graph. I’ve been debating on just returning mine as well. 

[geepondy]

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I'm back to my trusty Fitbit One (which is now discontinued).  I understand a wrist model is going to give a few extra unwarranted steps due to wrist movement but to have several thousand steps just magically appear is unacceptable for such a core feature.  I'm also dismayed that in the several threads where this has been discussed, I've yet to hear Fitbit chime in and acknowledge this is a problem they are aware of and am working on a fix.  I'll have to be convinced they have solved this issue before I will try another.

@TrinaM wrote:

Thank you, I’ll check my graph. I’ve been debating on just returning mine as well. 

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