My Versa won’t keep a charge

[Jenna78669]

My Vera’s has stopped keeping a charge ??? 

[Marrrmaduke]

@Jenna78669 phone model and OS? Versa firmware version and Fitbit mobile app version? Does you versa sync without issues? When was the last sync? Did you install any 3rd party clockfaces or apps? Try changing the clockface to one of the Fitbit originals and rebooting your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes.

[Mtblife]

Her issue is clearly charging...

Mine to is doing this today. Woke up and it was bricked. Won't charge. Won't even stay turned on if it isn't connected to the charger. Can't reset or restart for that reason. So it basically died in my sleep. And the battery was at 59% so it didn't drain it just froze and died. Nothing to do with Sync or the app or the phone. My versa is only 3 months old 😡

[Marrrmaduke]

@Mtblife 

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@Mtblife wrote:

Her issue is clearly charging...

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Not necessarily. OP said her Versa wasn't keeping a charge. This can happen for various reasons. A few examples:

- poorly optimized 3rd party clockfaces, especially stats heavy that keep running in the background with high refresh rate of the stats. Good luck your battery may be easily drained twice as fast

- inability to sync - this can cause substantial drain both of Versa's and phone's battery

- software bug

- hardware issue

It's also useful to know firmware and app versions as well as phone model and OS.

[Jenna78669]

I have done all of those options I have a Fitbit clock face, rebooted it ect and it does in a day ? It’s only 3 month old also !!! 

[Mtblife]

There seems to be a lot of these posts around the internet in the last few days...interesting how the fitbit app was updated a few days ago uh? 🤔😒 Cleaver of stupid in plain sight.

[Marrrmaduke]

@Jenna78669 can you please share some more info? 

- phone model and OS?

- Versa firmware version and Fitbit mobile app version?

- Does you versa sync without issues?

- When was the last sync?

Thx

[SunsetRunner]

I have not changed anything with my Versa or how I am using it but I have noticed in the last few days for sure, my battery charge doesn’t even last a full day?? I just got it for Christmas so it’s very disappointing that it is having issues already. I should have know since a have s charge hr and Alta that stopped working also but hoped this one would be better. Should have gotten the apple wstch 

[DavideFitbit]

Hello @Jenna78669, @SunsetRunner, @Mtblife, and welcome to the new users in the Community forums. 

Thank you for sharing all these details about what you've experienced so far. I'm sorry to see you've been having trouble with the Versa not charging. 

Before considering other options, could you please confirm if you've followed the standard troubleshooting steps listed in these articles below? 

• Why isn't my battery charging?
• How do I restart my Fitbit device?

I hope this helps, please keep me posted. 

[SunsetRunner]

It charges fine. The battery just drains so fast now where as before it did not. I contacted customer service so will be doing the battery test.

Sent from my iPhone

[Mtblife]

Well mine's completely dead now and nobody seems to wanna help or give me sorta answer or even reply anymore! 😠 2 1/2 month old brick for sale if anyone's interested.😒😒

[Jenna78669]

Contact them ! They are replacing mine 

[DavideFitbit]

Thank you for the replies and confirming that you already got in touch with the Customer Support team for further assistance with this @SunsetRunner, @Jenna78669. 

I've sent your information to the Customer Support team as well @Mtblife, but I've been informed that you already created a case and they're providing you with assistance. You should be getting a reply soon. 

I hope this helps, keep me posted.