My experience with Fitbit Versa Lite and the Customer Service

[Chadritt]

As part of support for a minor issue i was told to get the newest update, my fitbit immediately stopped turning on and has been deemed broken beyond repair. It appears to be a fairly widespread issue but support now tells me I am required to purchase a new fitbit device because the damage done can not be repaired. How can i fix this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @Chadritt. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[Chadritt]

But I asked how to fix the fact that my fitbit was bricked by an update, Im not likely to purchase a replacement considering why it broke in the first place.

[TonyTX · Accepted solution]

Fitbit doesn't care.  My advice is to move on to another brand.  I personally switched to an Apple Watch and am loving it.  Fitbit's build quality and customer service have taken a nosedive.  Don't waste any more time in their ecosystem.

[Chadritt]

Unfortunately youre right, theyve made it very clear to me that i should no longer be a customer.