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My experience with Versa 2 and Customer Service

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‎04-04-2023 15:44 - last edited on ‎04-06-2023 05:29 by Fitbit Moderator

‎04-04-2023 15:44 - last edited on ‎04-06-2023 05:29 by Fitbit Moderator

Yesterday morning I noticed my fitbit screen was really dim. By the afternoon it was flickering uncontrollably. So I  restarted my fitbit (shut down & factory) and changed my clock face and nothing seems to work. I have been on contact with customer service, but because my fitbit is out of warranty they will only offer 30% off a new one. I have had 4 fitbits. I am a dedicated customer, but they are just getting too expensive to continually replace every 2 years (or so). Now that the app has less features to connect with friends (which was my main reason for having a fitbit) I am struggling with getting a new one. Anyone else?

 

 

Moderator Edit: Clarified subject

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‎04-06-2023 05:31 - edited ‎05-28-2023 05:25

‎04-06-2023 05:31 - edited ‎05-28-2023 05:25

Hi there, @CW1989. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


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‎04-06-2023 05:31 - edited ‎05-28-2023 05:25

‎04-06-2023 05:31 - edited ‎05-28-2023 05:25

Hi there, @CW1989. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-21-2023 08:15

‎05-21-2023 08:15

I have a Versa 2 which is 6 months old and has now failed. Had long discussions through chat and phone with Fitbit customer service.  Am told they will not honor the warranty because I purchased this from what they say is not an authorized dealer.  I purchased it from Amazon, and Amazon islisted by Fitbit as a place to purchase the fitbit.   Neither Amazon or fitbit told me that they would inactivate the warranty because Amazon uses another vender to supply the Versa 2.  Fitbit refuses to recognize the warranty after learning I purchased it from Amazon.  This is really bad customer service. Nowhere on the websites for either Amazon or Fitbit does this information be made available.  This is very very upsetting.  I have a fairly new fitbit that doesn’t work and fitbit could care less.  Terrible customer service!!!

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