My experience with Versa 2 and Customer Service

[Scrubby32]

My versa 2 stopped working blank face .Called customer service tried to fix no luck Watch out of warranty.Fit bit offered me a 35%discount.What a joke that is .No discount for Canadian customers.Only on .com.There is an issue with these watches paid 300 Canadian for this watch 2 years ago .I have casios /Timex lasted 20 years or more ..Fess up fit bit admit these are defective.Send me a new watch ..do the right thing keep customers because you are losing lots up here and all over the world ..

Moderator Edit: Clarified subject & word choice

[MarreFitbit]

Hi there, @Scrubby32. Welcome to the Fitbit Community Forums. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Scrubby32]

Thanks for response however I have moved on from Fitbit.I have purchased another product from a different company and am quite happy good warranty without

extra money.. something Fitbit needs to learn from.