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My experience with Versa 2

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‎12-23-2019 14:35 - last edited on ‎12-24-2019 14:08 by Fitbit Moderator

‎12-23-2019 14:35 - last edited on ‎12-24-2019 14:08 by Fitbit Moderator

Well I've given up..I took my Versa 2 back exchanged it for a Galaxy Gear S3

Straight out of the box the S3 connected to my phone no more of that annoying"looking for device" I got when syncing the Versa the S3 seamlessly syncs all day I don't have that "GPS running" pop up I get notifications straight away with sound! And oh look it tracks my sleep!!!! 

I really resisted giving up because I loved my Blaze and my Ionic but I paid nearly £200 for a device that didn't do what it was supposed to if it was just me I would of preservered but I saw loads of posts in the forum's of the Versa 2 not tracking sleep not syncing battery draining heart rate dropping out everything my Versa was doing every time I got in contact with customer support I got the same..."try these trouble shooting steps"...which I did countless times to no avail

The assistant at the shop I got it from said so many people have brought them back for refund/exchange.. they're actually bracing themselves for after Xmas of disappointed customers bringing them back because they got the new versa for Xmas .. something is not right and until Fitbit acknowledge it then I'll swerve their products

I want to say thanks to everyone in the community who gave advice and tips

If they release a Ionic 2 and it's as good as the first I might come back!

 

Moderator edit: Subject for clarity

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‎12-24-2019 14:09

‎12-24-2019 14:09

Hi @Newtripley, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Let me know if you have any additional questions.

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