My fitbit Versa is not working

[Reinemrad]

Hey the versa is not working.. the sreen is freezing it shows like a rainbow of colors!!! What’s wrong??

[Verdant]

Hi @Reinemrad can you please share a screenshot for better understanding?

[Reinemrad]

how can I insert the screen shot?

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[Verdant]

There is a button named as photos to upload in an editor.

[Reinemrad]

https://share.icloud.com/photos/0aqfzigwP1dukneyUtcOM88wg#Mount_Lebanon

[Reinemrad]

U opened the link? Did it work?

[Verdant]

@Reinemradit looks like your display is broken or flex cable which connects screen with the board is cracked.

[Reinemrad]

But it was working amazing all week and all the time in my hand.. i never dropped it on the floor or hurt the screen... it is weird 😢

[Verdant]

@ReinemradCan you please restart watch?

[Reinemrad]

The screen is black i m trying too but the buttons are not working even.. I don’t know what to do