My second Versa 2 doesn't turn on

[MMvdW]

My second Fitbit versa 2 died yesterday. This was the second replacement pebble that died  within 6 months. The first died after 6 months too. I’m not satisfied with the guarantee policy Fitbit is offering. Anymore users with problems?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @MMvdW.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[MMvdW]

In my opinion the warranty policy of Fitbit is dramatically. The first brandnew pebble that crashed within 6 months was replaced by a refurbished one which crashed after not even 9 months. I’m using Fitbit since 2014, not one of the different devices survived for two years. I’m really careful and take good care of my things.
In the support I was offered replacement or 50% discount. I choose the replacement option for I never want to invest any money in Fitbit again…for me it is fit**ahem**

[Leapdaybride]

#same

they want me to return for a replacement but am I really getting a new one or a refurbished that I will have another problem with?  This is ridiculous. Mine only last 2-3 months before it just dies suddenly!

[MMvdW]

I’m afraid you will receive a refurbished one, as mentioned in the warranty policy.

very bad service 

[EdsonFitbit]

Thanks for your response, @MMvdW.

Welcome to the Fitbit Community, @Leapdaybride.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

Fitbit can "replace the Product with a New Product or Refurbished Product". For more information, please check out the Fitbit Warranty,

Have a nice day.

[MMvdW]

Then I’m surprised  and even more disappointed in the Fitbit service because my first versa 2 died within 5 or 6 months and was replaced by a refurbished pebble.

in my opinion the service provided by Fitbit was much better years ago.