help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My steps wrong software failure

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2018 16:30

‎08-20-2018 16:30

I got my Versa as a birthday gift in June and last week I woke up to discover I magically walked 12,000+ miles in my sleep. Since that point my Fitbit has had a mind of its own. I even hit my goal while SITTING at my desk at work... also now the notifications don’t work. This is a software issue and I would like it addressed. Before someone asks I have factory reset my Versa several times and also tried to sync my Bluetooth connection. This watch is expensive and I feel the folks at Fitbit need to seriously ADDRESS this ISSUE!  Please help!! 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-22-2018 18:17

In response to NellyG

‎08-22-2018 18:17

Thanks so much for your reply to my issue however I have done everything that was recommended and still my Fitbit counts steps while I’m still.. many people have had the same issue which is software related and still it’s not fixed.. can your team fix this? I’m about to return mine and be an enemy. 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎08-20-2018 23:34

‎08-20-2018 23:34

Youve done the usual troubleshoots. If it is still not working correctly I think you need to contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-22-2018 18:17

In response to NellyG

‎08-22-2018 18:17

Thanks so much for your reply to my issue however I have done everything that was recommended and still my Fitbit counts steps while I’m still.. many people have had the same issue which is software related and still it’s not fixed.. can your team fix this? I’m about to return mine and be an enemy. 

Best Answer
0 Votes