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My versa 2 will not respond

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‎09-13-2020 10:55

‎09-13-2020 10:55

I just purchased a new Versa2 a few hours ago. At the store I pulled it out of the box I press the button in the device turned on and told me I need to turn on my Fitbit app. I already owned a versa 2 prior to this one. I waited until I got home to use my Wi-Fi and now the versa will not respond I will not turn on even after placing it on the charger.

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‎09-13-2020 11:37

‎09-13-2020 11:37

Have you setup and attached the Versa 2 to your fitbit account? 

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