help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My versa screen blanked out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-04-2018 06:38

‎12-04-2018 06:38

My Versa screen blanked out and based on suggestions from community I tried doing factory reset. No logo came up at all while 3 buttons. I tried multiple times with no luck. In fact, now the versa is dead and does not restart too. My phone app cannot find it too anymore

Best Answer
0 Votes
3 REPLIES 3

‎12-04-2018 20:02

‎12-04-2018 20:02

@Mamtahv Does it react at all when you plug it for charging? You can try wiping the contacts of Versa to clean them and try charging again, but I'm afraid this might be a hardware issue. You might have to reach out to Customer Support to guide you through the next steps.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎12-05-2018 11:39

In response to Marrrmaduke

‎12-05-2018 11:39

Hey @Mamtahv, welcome aboard! I appreciate the time you have taken to fix this issue with your Versa. Since the screen still not working, I have escalated your case with our Support team so they can further assist you, so please keep an eye on your inbox. 

 

Thanks for your help @Marrrmaduke!

 

Keep me posted! 

Heydy | Community Moderator, Fitbit
Best Answer

‎12-05-2018 15:45

In response to HeydyF

‎12-05-2018 15:45

@HeydyF Thank you for helping us out here! 😊😊😊

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer