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My versa won't sync up

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‎04-06-2020 09:58

‎04-06-2020 09:58

The steps and calories are stuck on overnight count. The BPM is working. Logged everything off. Restarted. Nothing. Any one experiencing this?

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‎04-06-2020 10:04

‎04-06-2020 10:04

MIne is doing the same thing.  The last time it synced was Friday.

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‎04-06-2020 18:25

In response to jiarms1129

‎04-06-2020 18:25

I finally phoned the customer support group and they were able to help.
Rep didn’t know the reason it happened.
I pressed and held the top right button and left button simultaneously.
The screen went dark. Then I pressed the left button and it worked.
Good luck,
Irene
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‎04-06-2020 19:30

In response to Irenealmeida

‎04-06-2020 19:30

Thank you! I only have one button though.
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