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My versa :(

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‎02-18-2019 22:36

‎02-18-2019 22:36

I switched my phone from iPhone 7 to iPhone X max and ever since then my versa will not receive any of my text alerts. I get calls and any other reminders but not any texts! I have tried everything. Deleting, turning off phone, reconnecting on Bluetooth, EVERYTHING And it’s not working. It’s  been 4 months now! I don’t know what to do and I really don’t want to have to buy a new one I JUST bought it!! Help please 

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‎02-18-2019 22:48 - edited ‎03-01-2019 10:08

‎02-18-2019 22:48 - edited ‎03-01-2019 10:08

@DanielaBenitez It's the problem with the iOS update. I am not sure if there's a bulletproof solution yet as the bug has to be addressed with the update. 😞 I know you have already tried some of these steps, but perhaps give it a go anyways:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
  6. Grant all permissions incl pairing
  7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again. Please follow steps 1-3 from my post here to properly set up the notifications on your iPhone.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎03-01-2019 10:09

‎03-01-2019 10:09

@DanielaBenitez Just checking, did you manage to resolve the issue? Perhaps, the latest app update helped?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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