Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Need help with HR sensor

Replies are disabled for this topic. Start a new one or visit our Help Center.

So I bought a Fitbit Versa back in the Spring 2018 when it first was available for around $200...worked for about 5 months then went dead, all black, no nothing...Fitbit Customer Service was very helpful in Chat and ended up replacing my Versa (even without a receipt)....BUT they wanted my old, dead Versa first before the sent the replacement...long story short, I waited about 2-3 weeks before receiving the replacement...WITH NO BAND...so I had to buy a new one of those (ended up buying a knock-off on Amazon b/c is was half the price Best Buy wanted...grrr).  The replacement Versa worked okay but wouldn't sync unless I turned off my bluetooth, turned it back on, manually synced....this occurred daily for about a month...grrr.  Then all of a sudden the heart rate sensor stopped working, which therefore made the 'active minutes' and sleep functions obsolete. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

@DiscoBillyC The first thing to try is toggling HR sensor on your Versa ON/OFF with Versa reboot in-between. You can reboot Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes. If this doesn't work, try turning off Versa for a few hours and turning it back on.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes