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Need help with charging

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‎09-07-2019 09:04 - last edited on ‎09-09-2019 11:23 by Fitbit Moderator

‎09-07-2019 09:04 - last edited on ‎09-09-2019 11:23 by Fitbit Moderator

My latest watch is the Versa, 10 months In and the battery isn’t holding a charge. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-07-2019 10:14

‎09-07-2019 10:14

How are you charging it?

 

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

 

I had a Garmin and had nothing but problems. Was a pain to sync it.

 

So best of luck to you!

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎09-07-2019 13:33

In response to WendyB

‎09-07-2019 13:33

Unfortunately I can only use a wall charger but haven’t been told by Fitbit that I can’t do this. Even this only applies to my last 2 watches. The first 2 were the surge which had a fault with the strap coming away from the screen. I’ve spoke to a few people with Garmin watches and they have all had theirs about 3yrs with no issues, I’m barely getting a yr with whatever Fitbit watch I have. After I get my replacement it will be 5 watches in 3.5 yrs. Shocking quality!!

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