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Need help with some issues I have with my Versa

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‎08-02-2021 17:09 - last edited on ‎08-05-2021 06:46 by Fitbit Moderator

‎08-02-2021 17:09 - last edited on ‎08-05-2021 06:46 by Fitbit Moderator

1) battery life dramatically reduced lately.  Apparently I can no longer turn off ‘all day sync’.

2) not all text/snapchat notifications actually appear

3) some calendar items will appear/notify me NUMEROUS times. Recently one appeared more than a dozen times before i finally gave up and deleted it from my iphone calendar.

Are there any ways to fix these items?

Thank you

 

 

Moderator Edit: Clarified subject

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‎08-05-2021 09:28 - edited ‎11-01-2023 18:13

‎08-05-2021 09:28 - edited ‎11-01-2023 18:13

Hi there, @kjkjod. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. We‘re taking into consideration your comments and sentiments in regards to our products and services.

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app on Android phones. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life? 

Regarding the calendar notifications, please restart your phone or walk away from phone so BT connection breaks. Then, restore BT connection after restarting phone or getting in range of device.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-05-2021 09:28 - edited ‎11-01-2023 18:13

‎08-05-2021 09:28 - edited ‎11-01-2023 18:13

Hi there, @kjkjod. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa. We‘re taking into consideration your comments and sentiments in regards to our products and services.

As a first approach, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

To improve your experience with notifications, syncing, and firmware updates, we removed the option to turn off all-day sync from the Fitbit app on Android phones. When your phone is near your Fitbit device with Bluetooth turned on, it periodically syncs with the Fitbit app to update your stats and download available firmware updates. More frequent syncing rarely, if ever, noticeably decreases your device’s battery life. To learn more about what factors affect battery life, see Can I extend my Fitbit device's battery life? 

Regarding the calendar notifications, please restart your phone or walk away from phone so BT connection breaks. Then, restore BT connection after restarting phone or getting in range of device.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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