New Android App update broke my Bluetooth sync with Versa!

[DVD1968]

Began yesterday.  I cannot sync my Versa via bluetooth to my Fitbit app on my Samsung S7.  Noticed the Android App updated to version 2.72.1 on May 23rd so I suspect it has to do with the update.

My Fitbit Versa is updated to ver 32.32.10.20.  My Bluetooth menu on my S7 shows Versa is available.  However, I keep seeing the "Blue Tooth issues" error screen attached when going through the Versa Sync wizard.  I tried to restart the Fitbit, turn off and on Bluetooth on my phone and unpaired all other bluetooth devices.  Restarted the phone too with no luck.  Very frustrating!!

Anyone else experiencing this with an Android smartphone?

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[JessMN]

Me! I even uninstalled and reinstalled the app and still get the error. It syncs with my windows computer fine but not my phone for 5 days or so 

[RobertoME · Accepted solution]

Hi @DVD1968, good to see you again and welcome aboard to the Fitbit Community @JessMN. My apologies for the late response and thanks for calling this out. This is the first scenario I personally see a behavior like this, after the app update.

I saw you already tried a serie of troubleshooting steps that did not resolved the issue. Based on the screenshot and the version is clear you have an Android phone and given the fact this started happening after the app update; I would like to recommend to reset the app itself: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. (This may vary depending of the Android device and the OS version)

Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps to sync. Catch you later!

[JessMN]

Thanks. Clearing the cache and restarting my phone worked.

⁣Sent from BlueMail ​

[DVD1968]

Thanks, clearing the cache and data in the phone settings and then restarting both the phone and Fitbit did resolve the issue .  I actually discovered this resolution on my own on Monday and shared it with others in this forum. 

I suspect many people with sync issues need to perform these steps .

Thanks!

[MAS26]

Hi have tired all suggestions on getting my Versa to sync. I keep getting the restart Bluetooth restart error message. Tried restarting Bluetooth from settings, removing and reinstalling the app.turning phone and Fitbit off and back on for every attempt.   My app is version 2.77. Also tried logging out of app then clearing cache, force stop, turned phone and app off and back on and not working. My phone is a moto z3. I read that the Versa does not compatible with my phone. Started with my old phone Motorola droid and continues with my new phone. Thanks for the help

[mbletzin]

This solution does not work for me. I tried it several times and also reinstalled the app.   The app was working fine until this week.  The phone I'm using is a 1plus 3t running Android 8.  The kernel was updated Aug 16 2018

This is very annoying to me because the upload and analysis is what makes the fitbit attractive.  I used to use your MacOSX app.  That app also stopped working and is no longer distributed.  If the same thing happens to the android app then I will have no way of connecting to the fitbit

[KristinaThatche]

Hi,

I have tried restarting my phone (Galaxy S5), restarting the Versa, turning Bluetooth on and off, deleting the app, clearing the app cache and data and proceeding to "Force Stop" the app. Nothing works. I still get the same message. One time when I turned the Bluetooth on Versa showed up , I tried to connect to it, but I says "unable to communicate with Versa." I cannot access the Versa. It says "download the app." Please help!

Thank you