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New Fitbit app update doubled Versa calories count

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‎07-07-2019 09:10 - last edited on ‎07-10-2019 05:41 by Fitbit Moderator

‎07-07-2019 09:10 - last edited on ‎07-10-2019 05:41 by Fitbit Moderator

I updated my fitbit app yesterday and now my heartbeat has nearly doubled and my calorie count has more than doubled.  Activity is permanently on even when resting! Can anyone suggest what to do please?

 

 

Moderator edit: updated subject for clarity

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‎07-10-2019 05:40

‎07-10-2019 05:40

@Nelly1225 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit app since your calories count seem to be double after updating the app.

 

Please try logging out of the app, restart your phone, open the app again and log in. Once you've done this, restart your Versa as described in this help article. After this, monitor the calories count and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎07-10-2019 06:19

In response to JuanJoFitbit

‎07-10-2019 06:19

Hi, thanks for your response! I let the Fitbit battery wear down then did the restart again (holding buttons in for 12 seconds) and this seems to have resolved the problem. Fingers crossed it’s ok now!
Eleanor

Sent from my iPhone
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‎07-11-2019 06:32

In response to Nelly1225

‎07-11-2019 06:32

@Nelly1225 thank you for getting back! I'm so glad to hear that the workaround you followed seems to have fixed the issue. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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