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New Versa does not work

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‎07-30-2018 23:37

‎07-30-2018 23:37

I was just given this as a gift to replace my Charge2. I cannot get anything on the clock face except a message telling me to download the app. I have the app and I have unpaired Charge 2. I get a green tick on the clock face but then back to the download message 

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‎07-31-2018 00:51

‎07-31-2018 00:51

Hello @JznF it sounds like you need to do the add device through the Fitbit app. 

The reason you see the setup message is because the Ionic needs the be setup .

BTW you did not have to remove Charge 2.

 

Go to the settings in the app - tap on Add Device and follow the prompts. 

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