help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Versa won't set up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-20-2018 15:53 - last edited on ‎12-21-2018 08:05 by Moderator Alum

‎12-20-2018 15:53 - last edited on ‎12-21-2018 08:05 by Moderator Alum

I have searched the help forum and tried to fix this on my own. My fitbit keeps dropping my internet and won't connect to my bluetooth (500 error). The ONLY solution I have seen is to "get a new fitbit". Is this really the only solution? I got this through a health promotion at work...so returning it is not exactly easy.

 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-21-2018 08:04

‎12-21-2018 08:04

Hey @ALEXG93, welcome to the Fitbit forums! This error appears when you delete your original account and are now trying to pair a new Fitbit device, but don't you worry, this might get fixed by following the troubleshooting in this help article: Why can't I set up my Fitbit device? If the issue is not fixed, let me know and I will continue assisting you. 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
Best Answer
0 Votes